Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Hurst Cars website and services. By accessing our website or purchasing vehicles or services from us, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Hurst Cars is a premium JDM and Subaru specialist dealership based in Bedford, UK. We specialize in the sale, servicing, and restoration of high-performance Japanese vehicles.

Business Address: 15-17 Sergeants Way, Bedford, Bedfordshire, MK41 0EH, United Kingdom
Contact: 07979 726769 | sales@hurstcars.co.uk

2. Use of Website

2.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit any malicious code, viruses, or harmful content
• Copy, reproduce, or distribute website content without permission
• Use automated systems (bots, scrapers) to access the website

2.2 Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Hurst Cars or its licensors and is protected by UK and international copyright laws. You may not use our content without express written permission.

3. Vehicle Sales

3.1 Vehicle Information

We make every effort to ensure that vehicle descriptions, specifications, and images are accurate. However:

• Information is provided in good faith but may contain errors
• Vehicle condition may change between listing and viewing
• Mileage, service history, and specifications should be verified in person
• Colors in images may vary due to screen settings

3.2 Pricing

• Prices are displayed in GBP (£) and include VAT where applicable
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Additional fees (delivery, registration) will be clearly communicated

3.3 Deposits and Payment

• A deposit may be required to secure a vehicle
• Deposits are non-refundable unless otherwise agreed in writing
• Full payment must be received before collection
• Accepted payment methods: Bank transfer, debit card, finance (subject to approval)
• Vehicles remain the property of Hurst Cars until payment is received in full

3.4 Vehicle Collection and Delivery

• Collection must be arranged within 7 days of full payment
• Delivery can be arranged at additional cost (quote provided)
• Insurance is the buyer's responsibility from point of collection/delivery
• All documentation (V5C, service records) will be provided at handover

3.5 Warranty

Unless explicitly stated:

• Vehicles are sold as seen with no warranty
• Optional warranties may be available (details provided at sale)
• Statutory rights under the Consumer Rights Act 2015 apply

4. Servicing and Repairs

4.1 Service Bookings

• All bookings must be confirmed via phone or email
• We require 48 hours' notice for cancellations
• Cancellations with less than 24 hours' notice may incur a fee

4.2 Estimates and Pricing

• Estimates are provided in good faith but are not binding quotes
• Additional work discovered during servicing will be communicated before proceeding
• Prices include parts, labor, and VAT unless stated otherwise

4.3 Parts and Materials

• We use genuine, OEM, or high-quality aftermarket parts
• Customers may supply their own parts (fitting fees apply)
• We are not responsible for customer-supplied parts that fail or cause damage

4.4 Liability

• We carry full public and products liability insurance
• Vehicles left on our premises are covered by our insurance
• We are not liable for pre-existing faults not identified during inspection
• Our liability is limited to the value of the service provided

5. Consumer Rights

5.1 Consumer Rights Act 2015

If you are a consumer (purchasing for personal use), you have statutory rights under the Consumer Rights Act 2015, including:

• Vehicles must be as described
• Vehicles must be of satisfactory quality
• Vehicles must be fit for purpose
• Right to reject within 30 days if vehicle is faulty
• Right to repair or replacement within 6 months

5.2 Right to Cancel (Distance Selling)

If you purchase a vehicle without viewing it in person (online), you may have a 14-day cooling-off period. However, this does not apply if:

• You collected the vehicle in person after viewing
• The vehicle was custom ordered or modified to your specifications

6. Data Protection and Privacy

We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details.

7. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or special damages
• Our total liability is limited to the price paid for the product or service
• Nothing in these Terms limits liability for death or personal injury caused by negligence
• Nothing limits liability for fraud or fraudulent misrepresentation

8. Force Majeure

We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, government actions, pandemics, or supplier failures.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Auto Trader, finance providers). We are not responsible for the content, accuracy, or practices of these external sites.

10. Complaints and Disputes

10.1 Internal Complaints

If you have a complaint, please contact us:

• Email: complaints@hurstcars.co.uk
• Phone: 07979 726769
• In writing: Hurst Cars, 15-17 Sergeants Way, Bedford, MK41 0EH

We aim to respond to all complaints within 5 working days.

10.2 Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may refer the matter to:

• The Motor Ombudsman: www.themotorombudsman.org
• Citizens Advice Consumer Service: 0808 223 1133

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms comply with UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.